revital U Case Study

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Revital U is a rapidly growing company. As more and more customers buy product, they needed a way to quickly scale support resources while keeping costs in check.

Another challenge was finding a way to make customer service more frictionless as the classic ticketing system frustrated customers.

Customer Service at revital U

Call center minutes decreased by 15% even while company revenue grew by 22%, yielding a net 37% impact.

Results