Aristocrat Case Study

©2020 Mobile Coach LLC Provo, UT 84601

Faced with the challenge of engaging a dispersed workforce in mandatory safety and compliance training, Aristocrat teamed with Mobile Coach to build a chatbot solution that engaged their technicians and helped reduce safety incidences and increased compliance to procedure.

Safety Training at Aristocrat Technologies

Aristocrat's safety training chatbot reduced the friction of engagement with mandatory training and held a 71% interaction rate over year long training delivery.

The bot also increased awareness of safety issues and helped reduce incidences and received a 2017 Brandon Hall Group Excellence in Technology Award for Best Advance in Online Coaching Tools.

Results

“The Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. The chatbot was key to changing to a mobile workforce that continuously learns and reinforces. Our safety numbers are up and accidents are down—that’s a success to me!”


—Christiana Houck, PhD, PMP, Director of Learning Solutions, Aristocrat Technologies